Terms and conditions

Article 1 – Organiser

New Caledonia Tourism (hereinafter the “Organizer”), a French Economic Interest Grouping (GIE) with its registered office at 20 rue Anatole France, Immeuble Nouméa Centre, 98800 Nouméa, New Caledonia, registered with the Nouméa Trade and Companies Register under number 629618-001, is organising a free, no-purchase-necessary game (the “Game”) called “Caledonian Xmas” from 1 December 2025 to 25 December 2025 (inclusive), accessible online at: https://xmas.newcaledonia.travel/calendar.

These terms and conditions (the “Rules”) set out the conditions for participating in the Game and the procedures for designating and awarding prizes to the winners.

Article 2 – Dates of the Game

The Game will run from 1 December 2025 to 25 December 2025.

Article 3 – Eligible Participants

The Game is open to any natural person, aged 18 years or over, and resident in Australia or New Zealand, excluding employees, contractors and representatives of the Organizer, as well as members of their immediate family (parents, children, siblings, spouse or partner, or any person living in the same household).

Participation must comply with these Rules.

Participation is strictly personal. Each participant may enter the Game under one identity only. It is strictly prohibited to participate under multiple names or aliases, using multiple email addresses, or on behalf of other persons.

The Organizer reserves the right to carry out any verification it deems necessary relating to the identity, age, postal address and/or email address of participants, and to exclude any participant providing false, incomplete or misleading information.

Article 4 – How to Enter

Participation in the Game is free of charge and does not require any purchase.

The Game is accessible online only at: https://xmas.newcaledonia.travel/calendar.

To take part, the participant must:

1. Go to the Game website: https://xmas.newcaledonia.travel/calendar.
2. Complete the registration form, filling in the mandatory fields indicated by an asterisk:
   • Last name
   • First name
   • Email address
   • Country of residence
   • Tick the box “I agree with the terms and conditions*”
   • (Optional) Subscribe to New Caledonia Tourism’s newsletter

Completing these steps constitutes participation in the Game and unconditional acceptance of these Rules.

The Game is open exclusively to natural persons aged 18 or over who are residents of Australia or New Zealand.

Each day during the Game Period, the participant may open a new calendar window and access different content and/or mini games.

Instant Win Games

On 1, 7, 10, 16, 19 and 23 December 2025, the participant will be able to play an instant win game in order to try to win an instant prize.

Participation is limited to one attempt per day.

Score-based Games

• From 4 to 20 December 2025: the participant may play a score-based game called “Outrun”, in which they must move a vehicle from lane to lane, avoid obstacles, collect bonuses and travel the longest possible distance within a fixed time. A random draw will be held among the Top 100 scores recorded during this period to determine one winner.
• On 13 December 2025: the participant may play a game called “Mystery Word”, where the goal is to guess hidden words by proposing the letters that form them.

Completing the “Mystery Word” game will allow the participant to double their chances in the final draw of the operation.

A participant may log in and play every day and may attempt the games as many times as they wish, subject to any daily limits indicated on the Game website.

However, each participant may win a maximum of one (1) prize for the entire duration of the Game.

Article 5 – Prizes and Allocation

The prizes available in the Game will be awarded to winners either via Instant Win mechanisms, and via a random draw within 15 days following the end of the Game Period, after the end of the operation on all players residing in Australia or New Zealand who have played the Game.

The approximate commercial values indicated below are for information purposes only and correspond to the estimated public price at the time of drafting these Rules.

Prizes cannot, under any circumstances, be exchanged, refunded in cash or replaced at the request of the winner.

Instant Win Prizes

The following prizes are available via the Instant Win mechanics:

• 1 (one) Cabin suitcase. Approximate retail value: 450 AUD (four hundred and fifty Australian dollars).
• 1 (one) Beach gift set. Comprising one set of fins/mask/snorkel, one beach towel, one pair of sunglasses, one sunscreen, one luggage tag, one canvas tote bag and one water bottle. Approximate retail value: 175 AUD (one hundred and seventy-five Australian dollars).
• 1 (one) French Touch gift set. Comprising French products, one cookbook. Approximate retail value: 175 AUD (one hundred and seventy-five Australian dollars).
• 1 (one) Travel kit. Comprising one power bank, one multi-port cable, one sleep mask, one pair of earphones, one neck pillow, one pair of earplugs, one travel pouch and one luggage tag. Approximate retail value: 175 AUD (one hundred and seventy-five Australian dollars).
• 1 (one) Day trip for two (2) persons to Phare Amédée. Including return boat transfers, activities and buffet lunch, in accordance with the service provider’s conditions. This prize is only usable in New Caledonia. Travel to and from New Caledonia, and to the departure point of the excursion, is not included and remains at the winner’s expense.
• 10 (ten) Digital gift cards. Each digital gift card will have a face value of 50 AUD (fifty Australian dollars) for winners residing in Australia or 50 NZD (fifty New Zealand dollars) for winners residing in New Zealand. The gift card will be provided in the form of a digital code or e-voucher, sent by email to the winner by the Organizer, and will be usable with a partner retailer operating in Australia and/or New Zealand, depending on the winner’s country of residence. The specific retailer issuing the gift card may vary depending on the winner’s country of residence and product availability, without affecting the value or nature of the prize.

Random Draw Prizes

Score-based Game “Outrun”: A random draw will be conducted among the Top 100 scores recorded between 4 December and 20 December 2025. The winner of this draw will receive: 1 (one) GoPro Hero camera. Approximate retail value: 400 AUD (four hundred Australian dollars).

Final Draw – Main Prize

A final random draw will be conducted from among all eligible participants in the “Caledonian Xmas” Game at the end of the Game Period. The winner of this draw will receive: 2 (two) return flight tickets to Nouméa (New Caledonia).

Return flights for two (2) adults from a departure city served by Aircalin in Australia or New Zealand, to Nouméa, New Caledonia. The exact routing and travel dates will be agreed between the Organizer and the winner, subject to availability and Aircalin’s terms and conditions. The approximate value of the prize will depend on the dates and routing chosen.

Transport to the departure airport and any additional expenses (including but not limited to accommodation, meals, insurance, visas, taxes not included in the ticket, and personal expenses) are not included and remain at the winner’s expense.

One Prize per Person

Each participant may be awarded only one (1) prize under the Game, regardless of the number of entries and/or mechanisms (Instant Win, Outrun, final draw).

Dispatch and Delivery of Prizes

The conditions for dispatching and delivering prizes are governed by the carriers and service providers used, under their sole responsibility. The Organizer shall not be held liable for any delay, loss, theft or damage occurring during shipment.

If a winner fails to collect or accept their prize (for example, a parcel retained at a post office or pick-up point and not collected in time), the prize will be considered forfeited by that winner. The prize will then be returned to the Organizer and may be disposed of freely, without any compensation being owed.

For digital prizes such as e-vouchers or digital gift cards, the prize will be sent to the email address provided by the winner when entering the Game or when confirming their details. The Organizer cannot be held liable in the event of an error in the email address supplied by the winner, technical problems affecting the winner’s email inbox or spam filters, or any delay in the winner consulting the email. Once the email containing the digital prize has been sent to the declared address, the prize shall be deemed to have been duly awarded.

The Organizer reserves the right, if circumstances so require, to replace any announced prize with a prize of equivalent nature and value.

If a winner does not wish or is unable, for any reason whatsoever, to enjoy all or part of their prize under the conditions described in these Rules, they shall be deemed to have forfeited the prize, without being entitled to any compensation or alternative.

Article 6 – Selection and Notification of Winners

The winning instants that trigger the allocation of an Instant Win prize are randomly predetermined and are “open”.

A participant who plays at the exact winning instant (date, hour, minute and second according to the Game server) will be declared the winner of the corresponding prize. If no participant plays at the exact winning instant, the first participant to play after that instant will be declared the winner.

The other winners will be designated within 15 days following the end of the Game Period. Winners will be notified by email sent to the email address provided when entering the Game. Winners must confirm acceptance of their prize and, where relevant, provide or confirm their postal address within 30 days from receipt of the notification email. Failure to respond within this period will be deemed a forfeiture of the prize, which may then be reallocated or cancelled at the Organizer’s discretion.

Only one prize may be awarded per person (same name and same postal address) for the entire Game.

Article 7 – Force Majeure, Modification or Cancellation

The Organizer shall not be held liable if, due to circumstances beyond its reasonable control and/or a force majeure event (such as natural disaster, pandemic, governmental restrictions, major technical failure, etc.), the Game is shortened, extended, modified, postponed or cancelled. In such circumstances, no compensation shall be owed to participants.

The Organizer shall not be liable for any technical malfunction, bug or other problem that may affect the proper conduct of the Game or the designation of winners, where such malfunction is not directly and exclusively attributable to the Organizer.

The Organizer cannot be held liable in the event of theft, misdelivery of mail, or damage to prizes by postal services.

Article 8 – Publicity and Use of Winners’ Details

By participating in the Game, each winner authorises the Organizer to use their first name, last name and country or city of residence, for up to 12 months following the end of the Game, in any communication or promotional material related to the Game (including on the Game website and the Organizer’s digital channels), without any additional remuneration or compensation other than the award of the prize. This use will be carried out in accordance with applicable privacy laws in Australia and New Zealand.

If a winner objects to such use, they may inform the Organizer at any time by contacting:

Article 9 – Liability

Participants are solely responsible for the accuracy of the information they provide when entering the Game. The Organizer shall not be liable for any consequences arising from false, incomplete or incorrect information.

Participants acknowledge that the internet is not a fully secure environment. The Organizer shall not be liable for any contamination by potential viruses or any intrusion by third parties into participants’ computer systems, except where directly and exclusively caused by the Organizer’s fault. The Organizer shall not be liable for any malfunction of the internet or telecommunications networks, any problem with a participant’s hardware, software or internet connection, any failed, incomplete or delayed transmission of entries due to third-party services or infrastructure. The Organizer does not guarantee that the Game website will be available and functioning at all times without interruption or error.

The Organizer cannot be held liable in the event of delivery problems or loss of postal or electronic mail.

The Organizer shall also not be held liable in the event that one or more participants are unable to connect to the Game website or play the Game due to any technical problems or faults related in particular to network congestion or malicious acts.

The prizes awarded to winners cannot be contested in any way and cannot, under any circumstances, be exchanged at the request of the winners for their cash value or for any other prize for any reason whatsoever. The Organizer cannot be held liable for any incidents that may arise from the use or non-use of the prize awarded, which cannot be replaced by another prize or paid in cash, except by decision of the Organizer.

The Organizer shall not be liable for any damage, loss, injury or disappointment suffered by any participant as a result of entering the Game or accepting any prize, except where such damage results directly and exclusively from the Organizer’s fault.

Any attempt to cheat, manipulate the Game, use automated participation systems, exploit a bug or anomaly, or more generally breach the fairness and integrity of the Game, will result in immediate and definitive disqualification of the participant, without prejudice to any legal action that the Organizer may bring.

Article 10 – Acceptance of the Rules

Participation in the Game implies full and unconditional acceptance of these Rules.

All practical difficulties in interpreting or applying these Rules shall be decided at the sole discretion of the Organizer. No telephone or written query concerning the interpretation or application of these Rules, the mechanics of the Game or the designation of winners will be answered by the Organizer, except where required by law.

Article 11 – Availability and Amendments to the Rules

The present Rules have been filed with SCP Jean-Philippe LUCET, Commissaire de Justice (French Judicial Officer), 4 Avenue de la Créativité, CS 72410, 59652 Villeneuve d’Ascq Cedex, France.

The Rules can be consulted at any time during the Game Period on all pages of the Game website.

Any amendment to these Rules will be recorded in an addendum filed with the same French Judicial Officer and made available on the Game website.

Article 12 – Personal Data and Privacy

The personal data collected from participants in connection with the Game will be processed by the Organizer for the following purposes: administration and management of the Game (including verification of eligibility, designation and notification of winners, and prize fulfilment); if the participant has expressly consented, sending tourism news, offers and marketing communications from New Caledonia Tourism and/or its partners.

The contact details provided by participants (including their email address) may be used by the Organizer solely to manage their participation in the Game, to notify them if they have won and to arrange prize fulfilment, even if they have chosen not to subscribe to the Organizer’s newsletter. These communications are considered service messages necessary for the administration of the Game and are not marketing communications.

Prize notifications and digital prize emails may be sent either from the technical email address used for the Game noreply@caledonian-xmas.com or from a New Caledonia Tourism business email address newcaledonia@nctourisme.com.

The Organizer will process personal data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) for participants resident in Australia; and the New Zealand Privacy Act 2020 for participants resident in New Zealand.

Participants have the right to request access to their personal information, and to request its correction or deletion where appropriate and subject to legal retention obligations.

To exercise these rights or to obtain more information about how their data is managed, participants may contact:

 
More detailed information may also be found in the Organizer’s privacy policy, available on its websites.

Article 13 – Applicable Law and Jurisdiction

These Rules, the Game and their interpretation are governed by and construed in accordance with the laws of New Caledonia (France), without prejudice to any mandatory consumer protection provisions that may apply in the participant’s country of residence (Australia or New Zealand).

Any dispute arising out of or in connection with the Game or these Rules that cannot be resolved amicably shall be submitted to the competent courts of Nouméa, New Caledonia, subject to any mandatory jurisdiction rules applicable to consumers in their country of residence.