1. GENERAL PROVISIONS
Preamble
This privacy policy defines and informs you of the manner in which Nouvelle-Calédonie Tourisme / New Caledonia Tourism uses and protects the personal data that you transmit to us, where applicable, when you use the present website accessible from the following URL: au.newcaledonia.travel (hereinafter the “website”).
All operations on your personal data are carried out in compliance with the regulations in force and in particular with Law No. 78-17 “Informatique et Libertés” of January 6, 1978 as amended and Regulation No. 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (“Regulation”).
Please note that this privacy policy may be modified or supplemented at any time by New Caledonia Tourism, in particular in order to comply with any legislative, regulatory, case law or technological developments. In such a case, the date of the update will be clearly identified at the top of the present policy. These modifications are binding on the User as soon as they are put online. It is therefore advisable for the User to regularly consult the present policy on the protection of personal data and the use of cookies in order to be aware of any modifications.
The User of the website acknowledges that he/she has read and accepted the present Policy at the same time as he/she has accepted the General Conditions of Use of the website. If the user disagrees with these terms, he/she is free not to use the website and not to provide any personal data.
Object and scope
In general, you may visit the New Caledonia Tourism website without communicating any personal information about yourself. In any case, you are in no way obliged to transmit this information to New Caledonia Tourism.
However, in the event of refusal, you may not be able to benefit from certain information or services that you have requested. New Caledonia Tourism may in some cases ask you to provide your surname, first name, e-mail address, telephone number, company and job title (hereinafter referred to as your “Personal Information”). By providing this information, you expressly agree to its processing by Nouvelle-Calédonie Tourisme, for the purposes indicated in point 2 below, as well as for the purposes recalled at the end of each form.
Definitions
“Personal data” – any information relating to an identified natural person or a person who can be identified, directly or indirectly, by reference to an identification number or to one or more elements that are specific to him or her.
“Processing of personal data” – any operation or set of operations which may or may not be performed using automated processes and applied to data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, communication by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
“Controller” – the natural or legal person, public authority, service or other body which, alone or jointly with others, collects and processes personal data;
“Recipients” – the natural or legal person, public authority, service or other body which receives communication of personal data, whether or not a third party.
“Authorized third parties” – a natural or legal person, public authority, service or body, placed under the direct authority of the controller or processor, who are authorized to process personal data.
2.CUSTOMER DATA
Types of data collected
When data is collected, the User will be informed whether certain data is mandatory or optional. Data identified by an asterisk on the registration form is mandatory.
In addition, New Caledonia Tourism may collect personal data for other purposes, taking care to obtain the prior consent of the persons concerned.
In particular, New Caledonia Tourism may collect the following data:
- Identity: surname, first names, address, telephone number (landline or mobile), e-mail address, date of birth;
- Contact data: messages sent to the website via contact forms (“Ideas or suggestions”, correspondence that may eventually be sent to us.
- Data relating to newsletter subscriptions: surname, first name, address, telephone number (landline or mobile), e-mail address.
- Traffic statistics: IP address, cookies, for example, pages consulted by the user, date and time of consultation (see details on the Cookies Policy page).
Identity of the Data Controller
Personal data is collected by New Caledonia Tourism, Economic Interest Grouping. It is registered in the Nouméa Trade and Companies Register under number C 629618. Its registered office is located at 20 rue Anatole France Nouméa Centre BP 688 – 98845 Nouméa Cedex. Ms Julie LARONDE represents it, in her capacity as Director.
Finalities
New Caledonia Tourism is likely to process your Personal Information:
- for the purposes of providing you with the information or services you have requested (in particular: sending the Newsletter, downloading brochures); and/or
- for the purpose of collecting information enabling us to improve our website, our products and services (in particular by means of cookies); and/or
- for the purpose of being able to contact you about various events relating to New Caledonia Tourism, including in particular site updates and/or responses to contact forms.
How long we keep your Personal Information
Your Personal Information is kept by New Caledonia Tourism only for the time corresponding to the purpose of the collection as indicated above, which in any event may not exceed 48 months.
Legal basis
The processing that we implement under this policy all have as their legal basis the implementation of contractual or pre-contractual measures or, in certain cases, the consent of the customer (e.g.: sending commercial prospecting messages).
3. RECIPIENTS OF DATA
Only New Caledonia Tourism is the recipient of your Personal Information. This information, whether in individual or aggregated form, is never transmitted to a third party, notwithstanding the subcontractors that New Caledonia Tourism calls upon. Neither New Caledonia Tourism nor any of its subcontractors market the personal data of visitors and Users of its website.
4. COMPUTER RIGHTS AND FREEDOMS
In accordance with Act no. 78-17 of January 6, 1978, as amended, and Regulation (EU) 2016/679 on the protection of personal data, you have the following rights over your data: right of access, right of rectification, right to erasure (right to be forgotten), right of opposition, right to limitation of processing, right to portability. You may also define directives relating to the retention, deletion and communication of your personal data after your death.
To exercise your rights, please send your letter to the postal address mentioned in point 1. Please enclose a copy of an identity document. We advise you to send this letter with acknowledgement of receipt.
Right of access and communication of data
You have the right to access the Personal Information that concerns you.
However, due to New Caledonia Tourism’s obligation of security and confidentiality in the processing of personal data, you are informed that your request will be processed subject to you providing proof of your identity, in particular by producing a scan of your valid identity document (in the event of a request via our dedicated electronic form) or a signed photocopy of your valid identity document (in the event of a request sent in writing).
New Caledonia Tourism informs you that it will be entitled, where appropriate, to oppose manifestly abusive requests (due to their number, repetitive or systematic nature).
To help you in your approach, particularly if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a model letter drawn up by the Commission Nationale de l’Informatique et des Libertés (the “CNIL”).
https://www.cnil.fr/en/modele/courrier/exercer-son-droit-dacces
Right to rectify data
Under this right, legislation entitles you to request the rectification, updating, blocking or deletion of data concerning you that may prove to be inaccurate, erroneous, incomplete or obsolete.
Also, you can define general and specific directives relating to the fate of personal data after your death. Where applicable, the heirs of a deceased person may request that the death of their loved one be taken into consideration and/or that any necessary updates be carried out.
To help you in your approach, particularly if you wish to exercise, on your own behalf or on behalf of a deceased relative, your right of rectification by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a model letter drawn up by the CNIL.
https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees
Right to object
The exercise of this right is only possible in one of the following two situations:
- When the exercise of this right is based on legitimate grounds; or
- When the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes.
To help you in your approach, particularly if you wish to exercise your right to object by means of a written request addressed to the postal address indicated in point 1, you will find by clicking on the following link a model letter drawn up by the CNIL.
https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet
5. ADDITIONAL PROVISIONS
Timeliness of response
New Caledonia Tourism undertakes to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time, which may not exceed 1 month from receipt of your request.
Authorized service providers and transfer to a non-European Union country
New Caledonia Tourism informs you that it has recourse to its authorized service providers to facilitate the collection and processing of the data you have communicated to us. These service providers may be located outside the European Union and have communication of data collected through the various forms present on the website (with the exception of the form allowing you to exercise your Data Protection rights which is proposed and operated by New Caledonia Tourism).
New Caledonia Tourism has previously ensured that its service providers have implemented adequate safeguards and comply with strict conditions regarding confidentiality, use and data protection. In particular, care has been taken to ensure that there is a legal basis for any transfer of data to a third country.
Complaint to the competent authority
If you consider that New Caledonia Tourism is not complying with its obligations with regard to your Personal Information, you may submit a complaint or request to the competent authority. In France, the competent authority is the CNIL, to which you can send a request electronically by clicking on the following link: https://www.cnil.fr/fr/plaintes/internet.
For any other more general information on the protection of personal data, you can consult the Cnil website.
6. SECURITY MEASURES
In view of technological developments, implementation costs, the nature of the data to be protected and the risks to the rights and freedoms of individuals, New Caledonia Tourism implements all appropriate technical and organizational measures to guarantee the confidentiality of personal data collected and processed and a level of security appropriate to the risk.
